Noren portability and support facts

Customer exports and portability

Noren customers can export:

• Their data
• Application logic or source code
• Application configurations
• Audit history

Support coverage

Noren provides:

• Customer support channels
• Defined support hours
• Response targets
• After-hours incident handling

Exact channels, hours, response commitments, and incident procedures are documented in the applicable customer agreement rather than published in this resource.

Review and recovery

A Noren software engineer reviews each application for reliability before deployment. Noren records releases and writes in an audit trail, and previous versions are available to restore.